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The Feedback Hub
We believe in the power of open communication. The Feedback Hub is your space to share any concerns or thoughts related to Marco or the companies funded by Marco. We are committed to transparency and want to better serve our communities. By completing our Feedback Form you are helping us address issues swiftly, strengthen our partnerships, and continuously improve through your valuable insights.
We value responsibility
We own our actions and are aware of and responsible for their impact
The Community Feedback Hub is whatever you want it to be. We are offering you a new and easy way to voice your concerns while helping us strengthen enviromental and social sustainability and performance. Accountability and transparency matter, and we want to hear from local communities and stakeholders.
Two examples of what you can send us:
- Any concerns or grievances regarding social and environmental impact involving a company funded by Marco or a financing product provided by Marco.
- Feedback on how to better serve you, ideas on how to improve our process and customer service. All insights have value. With your comments you are helping us do better.
Join The Community Feedback Hub
Fill out our Feedback Form, send it, and receive your case ID to follow the process later, without having to give any information about yourself. We need to know what company you are referring to, if it’s a concern involving any business financed by Marco or if it’s about Marco itself. Please explain in detail what your situation, grievance or feedback is and how it’s affecting you.
You can check the status of your feedback response by clicking the 'Enter My Case ID' button located above.
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Five non-negotiable values that define how the team works every day
Curiosity and voice
We never stop marveling, creating a culture of research and growth, and challenging the status quo. We believe in our ideas and share them without fear.
Active innovation
We do not give up in the face of challenges, we approach them with preparation and confidence. We seek excellence and impact in everything we do to empower our clients through creative and flexible solutions.
Team work and modesty
We move forward together. We harness the power of diversity, individuality and differences to achieve shared success. We are kind, caring and connected. There is no task too small.
Communication
We are direct, clear and transparent. We speak and act clearly, effectively and with integrity.
Responsibility
We own our actions and are aware of and responsible for their impact. We are loyal, disciplined and trustworthy. We take the initiative and take care of things.
Our investors
